Prudential of Japan (POJ), Gibraltar Life (Gibraltar) and Prudential Holdings of Japan (PHJ) are the units covered by the orders from Japan’s Financial Services Agency (FSA) that Prudential Financial has described. Prudential Financial wrote: “The FSA issued business suspension and business improvement orders to POJ and business improvement and partial business suspension orders to Gibraltar.”
Which Prudential Units Received Which FSA Orders
In its announcement, Prudential Financial said the business improvement orders received from the FSA require submission and execution of business improvement plans from PHJ, POJ and Gibraltar.
On the legal basis, Prudential Financial said the orders to POJ and Gibraltar were issued under Article 132, Paragraph 1 of the Insurance Business Act (Act No. 105 of 1995).
For PHJ, the company cited a different provision. It said the FSA issued a business improvement order to PHJ under Article 271-29, Paragraph 1 of the IBA, the abbreviation it uses for the Insurance Business Act.
The Prudential of Japan Order on Soliciting New Business
For POJ, Prudential Financial said the business suspension order received from the FSA extends the period in which it cannot solicit new business to January 31, 2027.
The company described the extension as intended to allow additional time to advance the remediation actions already underway.
According to the Prudential Financial release, both the Special Investigation Committee’s investigation, as previously disclosed on October 8, 2026, and the FSA’s inspection findings examined the conditions that contributed to the misconduct in POJ.
InsuraBeat has separate coverage of Prudential Life Japan’s report on inappropriate monetary conduct.
Gibraltar Life’s Partial Suspension and the Life Consultant Channel
Prudential Financial said the partial business suspension order for Gibraltar Life (“Gibraltar”) applies to its Life Consultant channel.
Prudential Financial added that in Gibraltar, the partial business suspension order, also concluding on January 31, 2027, applies to the Life Consultant channel and not the independent agency channel.
On the perimeter, the company wrote: “The suspension does not apply to Prudential Financial’s or PGIM’s other business units in Japan, including Prudential Gibraltar Financial Life (“PGFL”).”
Prudential Financial also said Gibraltar conducted outreach to over two million of its customers in recent months.
Business Improvement Plans and Prudential’s Stated Position
Prudential Financial said that under the business improvement orders, PHJ, POJ, and Gibraltar will submit business improvement plans to the FSA by the end of November 2026 and report on their progress regularly.
The company stated that POJ and Gibraltar remain financially sound and able to meet their obligations.
On parent support, Prudential Financial said Japan continues to be a key strategic priority and a core component of Prudential Financial’s global business portfolio, and that the parent company continues to provide full support and resources as these reforms advance.
“We once again extend our deepest apologies to the customers and all other stakeholders who have been affected by this situation,” said Hiromitsu Tokumaru, president and chief executive officer of Prudential of Japan.
“Japan remains one of Prudential’s most important markets and a cornerstone of our global franchise,” said Andy Sullivan, chairman and chief executive officer of Prudential Financial.
InsuraBeat has separate coverage of the FSA’s inspection of the parent holding company.
